LOFT Design Company offers FREE National Shipping across Canada
Shipping times vary throughout Canada. All of our TV Cabinets and accessories are shipped from one of our warehouses in Toronto or Vancouver using preferred carriers (FedEx Ground, UPS or Nationex).
A tracking number will be provided once your order is shipped following an order confirmation.
In most cases and unless otherwise specified, products will be shipped within 24 hours of order confirmation (excluding weekends).
Example shipping times are:
1 to 3 Days: Toronto, Ottawa, Montreal
3 to 5 Days: Halifax, Calgary, Vancouver
Please note that the above shipping times are examples only. Actual shipping times may vary based on external uncontrollable factors or other factors. Having said that our shipping times generally are pretty FAST!
"99% of our shipments arrive on time!"
If you have any questions or concerns regarding a recent purchase please contact customer care:firstname.lastname@example.org
30 DAY SATISFACTION GUARANTEE:
We offer a 30 day no questions asked return policy. If you decide that you're not satisfied with your LOFT purchase, we want to help. We will refund the full purchase price less shipping as long as the item is in 'as new condition'
In the unlikely event your item arrives to you in less than perfect condition, please email photos to email@example.com or call customer care at 1.800.997.1680.
The LOFT Design Company manufacturer's warranty covers defects in materials and workmanship for one year from the date of delivery.
If you're experiencing a warranty issue, get in touch with our team. We will work to address the issue and ensure that the product is good as new. This may involve shipping you replacement parts, organizing repair, or a complete replacement.
The warranty does not cover normal wear and tear. Examples include: wear and tear from normal use, coating wear, scratches, structural damage from transport or rebuilding of cabinet etc. LOFT Design Company Limited reserves the right to request photographs of the damage and may only replace the damaged part.
It is advised that the furniture pieces be built by a proper trained assembly service and is not responsible for damage or replacement of parts resulting from incorrect assembly.
Return Shipping Fee
In the event that an error was made and the wrong size and/or color was delivered, LOFT Design Company will pay the return shipping charges.
If you decide to return your LOFT item(s), we will refund the purchase price less the return shipping fee for items in 'as new' condition within 30 days of arrival. Items in less than new condition will be assessed case by case. To keep prices competitive, the buyer is responsible for return shipping charges.
To arrange a return please contact customer care at firstname.lastname@example.org
Returns Must be in 'As New' Condition
Furniture purchased may be returned as long as the product is in 'As New' condition and original packaging.
We ask that you place your returned item in its original packaging. If the product is returned damaged our team will assess the returned item within 48 hours of receipt. Physically damaged products may be granted partial refund upon assessment.