Shipping, Warranty & Returns

FREE Shipping:

LOFT Design Company offers FREE National Shipping across Canada

Shipping times vary throughout Canada. All of our TV Cabinets and accessories are shipped from our warehouse in the greater Toronto area using preferred carriers (FedEx Ground, UPS or Nationex).

A tracking number will be provided within 24 hours (on business days) once your order is shipped following an order confirmation.

Our products are processed and will be shipped within 24 hours of order confirmation during business days and on Mondays when an order is received over the weekend.

Expected shipping times are: 

1 to 3 Days: Toronto, Ottawa, Montreal

3 to 5 Days: Halifax, Calgary, Vancouver


Please note that the above shipping times are our average shipping times. Actual shipping times may occasionally vary based on external uncontrollable factors. Upon processing your product(s) order (within 24 hours of purchase receipt) we will share with you your tracking and shipping details. If there were any unexpected delays we will clearly communicate with you to ensure you are aware of when to expect your order.

All orders unless otherwise specified require a customer signature upon delivery. We do this in order to protect you, ensure orders arrive safely and ensure accountability throughout the end to end shipping process.

Our shipping times are pretty FAST!

"99% of our shipments arrive on time and in perfect condition!"

If you have any questions or concerns regarding a recent purchase please contact customer support at:info@loftdesigncompany.ca


30 DAY SATISFACTION GUARANTEE:

We offer a 30 day no questions asked return policy. If you decide that you're not satisfied with your LOFT purchase, we want to help. We will refund the full purchase price less shipping as long as the item is in 'as new condition'
n
ew' condition.
30 Day Satisfaction Guarantee



Warranty:

In the unlikely event your item arrives to you in less than perfect condition, please email photos to info@loftdesigncompany.ca  or call customer care at 1.800.997.1680. 

The LOFT Design Company manufacturer's warranty covers defects in materials and workmanship for one year from the date of delivery. 

If you're experiencing a warranty issue, get in touch with our team. We will work to address the issue and ensure that the product is good as new. This may involve shipping you replacement parts, organizing repair, or a complete replacement.

The warranty does not cover normal wear and tear. Examples include: wear and tear from normal use, coating wear, scratches, structural damage from transport or rebuilding of cabinet etc. LOFT Design Company Limited reserves the right to request photographs of the damage and may only replace the damaged part. 

It is advised that the furniture pieces be built by a proper trained assembly service and is not responsible for damage or replacement of parts resulting from incorrect assembly.

Returns:

Return Shipping Fee

In the event that an error was made and the wrong size and/or color was delivered, LOFT Design Company will pay the return shipping charges.

If you decide to return your LOFT item(s), we will refund the purchase price less the return shipping fee for items in 'as new' condition within 30 days of arrival. Items in less than new condition will be assessed case by case. To keep prices competitive, the buyer is responsible for return shipping charges.

To arrange a return please contact customer care at info@loftdesigncompany.ca

Returns Must be in 'As New' Condition

Furniture purchased may be returned as long as the product is in 'As New' condition and original packaging. 

Original Packaging

We ask that you place your returned item in its original packaging. If the product is returned damaged our team will assess the returned item within 48 hours of receipt. Physically damaged products may be granted partial refund upon assessment.

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★ Reviews★

Let customers speak for us

89 reviews
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Samso TV stand

Fantastic TV stand, Perfect for our setup. Fast delivery. Added 4 legs to raise stand in order to hide power outlet plug. Very happy with our purchase, installation was a breeze. Peter was amazing to deal with and helped with all my concerns prior to purchasing and after. Thank you!

Samso tv stand

Fast delivery, however the delivery man (nationex) was alone and I had to help him transport the furniture , which was still heavy. The furniture takes a long time to build but once finished it is very pretty, modern and design. I also have the Led lights which gives a very cool look.

SAMSO GLASS TV STAND - WHITE FOR TVS UP TO 75" from our store LOFT Design Company.

We ordered this item online on Dec 14, 2019 and received it delivered by Nationex on Dec 17, 2019. The delivery was so fast. The TV Stand is easy to assemble, sturdy, the paint finish is excellent, the item was very well protected in the box, no damage on wood and glass doors, good kind of hardwares (soft closing hinges). We are happy and satisfied with this TV Stand, perfect size in our Condo Unit. When I ordered this item, I forgot to include the free LED lights. So, I called Loft Design and spoke with Peter who is very helpful, with excellent customer service skills, polite, kind, and had it added and delivered a week after we received the TV Stand which is exactly what he said it would take to deliver the free LED lights. It's beautiful! In addition to this, the Nationex delivery man was also polite and careful taking the big box in our Condo Unit.
Thank you Loft Design Company at last we have found the kind we like after so many days of looking for a TV Stand of this size, luxury and classy look.

5 Stars

Had an issue with shipping time on the TV stand but it was resolved quickly. Loft Design Company came through.