Shipping, Warranty & Returns

FREE Shipping:

LOFT Design Company offers FREE National Shipping across Canada

Shipping times vary throughout Canada. All of our TV Cabinets and accessories are shipped from our warehouse in the greater Toronto area using preferred carriers (FedEx Ground, UPS or Nationex).

A tracking number will be provided within 24 hours (on business days) once your order is shipped following an order confirmation.

Our products are processed and will be shipped within 24 hours of order confirmation during business days and on Mondays when an order is received over the weekend.

Expected shipping times are: 

1 to 3 Days: Toronto, Ottawa, Montreal

3 to 5 Days: Halifax, Calgary, Vancouver


Please note that the above shipping times are our average shipping times. Actual shipping times may occasionally vary based on external uncontrollable factors. Upon processing your product(s) order (within 24 hours of purchase receipt) we will share with you your tracking and shipping details. If there were any unexpected delays we will clearly communicate with you to ensure you are aware of when to expect your order.

All orders unless otherwise specified require a customer signature upon delivery. We do this in order to protect you, ensure orders arrive safely and ensure accountability throughout the end to end shipping process.

Our shipping times are pretty FAST!

"99% of our shipments arrive on time and in perfect condition!"

If you have any questions or concerns regarding a recent purchase please contact customer support at:info@loftdesigncompany.ca


30 DAY SATISFACTION GUARANTEE:

We offer a 30 day no questions asked return policy. If you decide that you're not satisfied with your LOFT purchase, we want to help. We will refund the full purchase price less shipping as long as the item is in 'as new condition'
n
ew' condition.
30 Day Satisfaction Guarantee



Warranty:

In the unlikely event your item arrives to you in less than perfect condition, please email photos to info@loftdesigncompany.ca  or call customer care at 1.800.997.1680. 

The LOFT Design Company manufacturer's warranty covers defects in materials and workmanship for one year from the date of delivery. 

If you're experiencing a warranty issue, get in touch with our team. We will work to address the issue and ensure that the product is good as new. This may involve shipping you replacement parts, organizing repair, or a complete replacement.

The warranty does not cover normal wear and tear. Examples include: wear and tear from normal use, coating wear, scratches, structural damage from transport or rebuilding of cabinet etc. LOFT Design Company Limited reserves the right to request photographs of the damage and may only replace the damaged part. 

It is advised that the furniture pieces be built by a proper trained assembly service and is not responsible for damage or replacement of parts resulting from incorrect assembly.

Returns:

Return Shipping Fee

In the event that an error was made and the wrong size and/or color was delivered, LOFT Design Company will pay the return shipping charges.

If you decide to return your LOFT item(s), we will refund the purchase price less the return shipping fee for items in 'as new' condition within 30 days of arrival. Items in less than new condition will be assessed case by case. To keep prices competitive, the buyer is responsible for return shipping charges.

To arrange a return please contact customer care at info@loftdesigncompany.ca

Returns Must be in 'As New' Condition

Furniture purchased may be returned as long as the product is in 'As New' condition and original packaging. 

Original Packaging

We ask that you place your returned item in its original packaging. If the product is returned damaged our team will assess the returned item within 48 hours of receipt. Physically damaged products may be granted partial refund upon assessment.

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★ Reviews★

Let customers speak for us

195 reviews
78%
(153)
19%
(37)
2%
(4)
1%
(1)
0%
(0)
Samso TV Stand.

Excellent service will definitely shop again.

E
Samso TV Stand - Black for TVs up to 85"
Ethan R. (Mississauga, CA)
Beautiful TV Stand

First of all, read the reviews from people!

This tv stand is beautiful. Not like Ikea furniture. It is very solid and heavy wood and is very sturdy. It doesn't require two people for the whole thing but at least for putting the base together. I would highly recommend a drill. And it is more than a few hours if you are going at a leisurely pace.

The pieces aren't fully labelled so it takes a moment to just gather your bearings.

All in all, this TV stand is beautiful. Very one-of-a-kind. And it gives me pride that I built it.

Definitely buy a drill and plan for a long afternoon. But it's worth it!

In mid reno. Haven’t put it together yet. But excited to do so and see the fine product.

Looks good but slight hiccup in assembly

This TV stand looks great in our front room! It took a while to build it because we didn’t have a small enough screw driver to fit in the smallest cupboard... pro tip: if you’re using a drill screw on the metal hinges before you assemble everything else lol

Samso TV Stand - Graphite Grey for TVs up to 85"