FAQ - Frequently Asked Questions:

All LOFT furniture is shipped in flat-packed parcels that require assembly. This allows us to keep our costs down while offering unique one of a kind designs.

Yes, all LOFT furniture comes with clear instructions for assembly, hardware components and an allen key. Hammer and screwdrivers are not included. For more on TV cabinet assembly instructions please see below:

          BILLUND TV Stand - Assembly Instructions

          COPENHAGEN TV Cabinet - Assembly Instructions

          ROSKILDE TV Cabinet - Assembly Instructions

          SAMSO TV Cabinet - Assembly Instructions

The product you ordered, assembly instructions + all components (screws, nails, glassware if applicable, hinges and soft-closing cabinet door arms) and an Allen key for assembly.

          BILLUND TV Stand - Assembly Instructions

          COPENHAGEN TV Cabinet - Assembly Instructions

          ROSKILDE TV Cabinet - Assembly Instructions

          SAMSO TV Cabinet - Assembly Instructions

On average LOFT TV cabinets take between 1 - 1.5 hours to assemble. 

If you have general assembly questions or concerns we're always happy and available to help. If you are unsure how to assemble we recommend hiring a local furniture assembly service. Most major Canadian cities offer furniture assembly services. We're happy to recommend local trusted services we've worked with in the past: info@loftdesigncompany.ca

or reach us by phone at: 1.800.997.1680

| Coming Soon | We plan to introduce a new "White Glove Service" shortly.  Please stay tuned.

It has not happened to date, but Rest assured LOFT will pay for the return shipping if the wrong item was delivered to you. You may return the product and we will promptly send you the correct order at no charge. For more information on our Return, Replacement Parts and Warranty policies click here. If you have any questions or concerns regarding your order, please contact: info@loftdesigncompany.ca and someone will promptly assist you.

Please contact our customer care and we will promptly send you any missing components at no cost: info@loftdesigncompany.ca

Phone | 1.800.997.1680

For more information on our Parts replacement and warranty policies, click here

All orders typically arrive within 2 - 5 business days depending on location. Please refer to our Shipping policy for more info. If you have any questions or concerns are worried that your item has not yet arrived, please contact: info@loftdesigncompany.ca and someone will promptly assist you.

To keep our prices extremely competitive and provide FREE SHIPPING we operate purely as an online retailer.

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★ Reviews★

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71 reviews
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Great TV Stand

We received the TV stand within 2 days of purchase. Instructions were clear and easy to follow.

Looks great but poor instructions

Hello, tv stand looks great, delivered on time. However we found that the instructions were not very clear and very frustrating. Please revise.

Good tv stand

Very nice looking tv stand. Good quality. Took a while for 1 person to assemble but not a big deal. Recommend.

Great Product

Great product that looks great. We love it!!!!

Cabinet Looks great! Very modern, high gloss lacquer makes for a real nice look. Super happy with the end product! Thanks!