FAQ - Frequently Asked Questions:

Yes, all LOFT furniture comes with clear instructions for assembly, hardware components and an allen key. Hammer and screwdrivers are not included. For more on TV cabinet assembly instructions please see below:

             SAMSO TV Cabinet - Assembly Instructions             

             COPENHAGEN TV Cabinet - Assembly Instructions           

Yes, all LOFT furniture comes with clear instructions for assembly, hardware components and an allen key. Hammer and screwdrivers are not included. For more on TV cabinet assembly instructions please see below:

             SAMSO TV Cabinet - Assembly Instructions             

             COPENHAGEN TV Cabinet - Assembly Instructions           

We process all orders received during the week within 48 hours, and weekend orders on Mondays. All orders are typically delivered within 2 - 8 business days depending on location. Please refer to our Shipping Page for additional Details. We always share tracking and shipping details upon processing an outbound shipment. All tracking details are shared immediately prior to your order being shipped. If you have any questions or concerns are worried that your item has not yet arrived, please contact us and someone will promptly assist you.

Typical shipping times are as follows: 

          2 to 5 Days:      Toronto, Ottawa, Montreal
          4 to 8 Days:      Vancouver, Calgary, Halifax, Saskatoon

Please note that the above shipping times are our average shipping times. Actual shipping times may occasionally vary based on external factors. Upon processing your product(s) order (within 48 hours of purchase receipt) we will share with you your tracking and shipping details. If there are any unexpected delays we will clearly communicate these to ensure you are aware of when to expect your order.

COVID-19:

Please note that due to the ongoing impacts of COVID-19, our shipping ETAs have been longer than usual in some cases.

For more information please visit our Shipping Page.

To keep our prices competitive and provide FREE SHIPPING we operate solely online. Having said that you can always reach us or call us at 1-800-997-1680, we're more than happy to help!

or

email us directly for the fastest response at:info@loftdesigncompany.ca 

All LOFT furniture is shipped in flat-packed parcels that require assembly. This allows us to keep our costs down while offering unique one of a kind designs.

Most LOFT TV cabinets take between 1 - 1.5 hours to assemble. Each models expected assembly times are detailed in the products details and dimensions.

If you have general assembly questions or concerns we're always happy and available to help. If you are unsure how to assemble we recommend hiring a local furniture assembly service. Most major Canadian cities offer furniture assembly services. We're happy to recommend local trusted services we've worked with in the past: info@loftdesigncompany.ca 

or reach us by phone at: 1.800.997.1680

| Coming Soon | We plan to introduce a new "White Glove Service" shortly.  Please stay tuned.

Please contact us we will promptly exchange and replace your order at no cost to you. Having said that it is very rare for an incorrect unit to be received. If you encounter any issues with your delivery or product simply let us know by sending us a quick email at: info@loftdesigncompany.ca and someone will promptly assist you.

Please contact us we will promptly send you any missing components at no cost to you. If you encounter any issues with your delivery or product simply let us know by sending us a quick email at: info@loftdesigncompany.ca and someone will promptly assist you.

We're sure you will like it, but if not, you can return it to us within 30 days of delivery for a full refund (less return or collection costs set out below) once the product has been returned to us. Simply contact us within 30 days of receiving your product(s) and we will assist you with your return.

·       Furniture items must be unused and unassembled in original packaging

·       Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a full refund less shipping fees (if applicable).

·      The customer is responsible for return shipping fee’s.

·       A $25 re-stocking fee applies for all furniture returns.

If you have a change of heart, you can cancel at any time before your item is dispatched/sent to our delivery partners. Simply contact us and we'll cancel your order and provide you with a full refund.

Cancellations made after dispatch are subject to a $25 re-stocking fee for furniture items. If you have any questions, concerns or an issue with a recent purchase please contact our customer support who will promptly assist you at:

info@loftdesigncompany.ca 

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★ Reviews★

Let customers speak for us

173 reviews
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Samso TV stand graphite grey

Just received our 2 Samso TV stands in graphite grey. We bought two to fill a very large new media space. They fit the room to a “T” and compliment the over all decor. The staff at LOFT design so professional and pleasant to deal with. I would recommend this company and their products. Will have to check out the lighting option as well. I think it would look really nice. Great company.

Excellent Client Service

Excellent client service from start to end! Love the stand and lights adds a touch of elegance!

Elegance and quality

Such a wonderful unit. After checking various furniture providers, I found the website of Loft Design by chance and from the first check my purchase decision was made. What was delivered is what what was promised, simply an elegant solid TV unit, very modern, and such a stylish design that could fit easily in any living room. If I could give more than 5 stars I would. Customer service is excellent, with follow-ups from both Julia and Peter, and easy delivery from FedEx. Assembly is easy if you follow the instruction. I hope Loft Design will expand soon enough to see other sorts of furniture.

Great look. Well manufactured.

LOFT staff were very helpful fulfilling the order well before Christmas. Thanks Peter. The TV stand was well packaged. No marks or damage. I was particularly impressed with the precision of fit which made assembly easy. Take a little extra time and all goes well. It was easily accomplished as a one person job. The only suggestion is to have both a long and short Philips screw driver.

Nice Stand

It is a nice piece of furniture. Only 4 stars because it took 15 business days to arrive when the site promised 3-5 business days.