FREE Shipping:

LOFT Design Company offers FREE National Shipping across Canada

When Shipping to the Continental USA a $150.00 cad Intl. Shipping Fee is Applied

COVID-19:

Please note that due to the ongoing impacts of COVID-19, our shipping ETAs have been longer than usual in some cases.

Shipping times vary  throughout Canada. All of our TV Cabinets and accessories are shipped from our warehouse in the greater Toronto area using preferred carriers (FedEx Ground, UPS or Purolator) and typically take between two to seven business days dependent on customer location.

All orders are processed within 48 hours for purchases made during the week. Orders place over the weekend are processed and shipped on Monday. Once your order is processed and released we will share with all tracking and shipping details.  

Typical shipping times are as follows: 

          2 to 5 Days:      Toronto, Ottawa, Montreal
          4 to 8 Days:      Vancouver, Calgary, Halifax, Saskatoon

Please note that the above shipping times are our average shipping times. Actual shipping times may occasionally vary based on external factors. Upon processing your product(s) order (within 48 hours of purchase receipt) we will share with you your tracking and shipping details. If there are any unexpected delays we will clearly communicate these to ensure you are aware of when to expect your order.

Customer Signature Required:

All furniture orders unless otherwise specified require a customer signature upon delivery. We do this in order to protect you, ensure orders arrive safely and ensure accountability throughout the end to end shipping process.

All said our shipping times are pretty FAST!

"99% of our shipments arrive on time and in perfect condition!"

Inspect Deliveries upon Receipt:

Please ensure all deliveries are checked and inspected within 14 days of receipt for any damage. If you have any questions, concerns or an issue with a recent purchase please contact our customer support who will promptly assist you at:

info@loftdesigncompany.ca or call 1.800.997.1680


Warranty & Replacement Parts

Standard Policy:

Our manufacturer's warranty covers all and any defects in materials and workmanship for all parts and components for one year from the date of delivery. Please see our full warranty coverage below.

Replacement Parts:

We will replace all and any missing or malfunctioning parts at no cost to you. If you are missing any parts or components simply let us know by sending us a quick email at: info@loftdesigncompany.ca and someone will promptly assist you.

Reporting Damaged Shipment:

Please ensure all deliveries are checked and inspected within 14 days of receipt for any damage. We strongly recommend opening and inspecting your delivery immediately upon receipt. Shipping damage should be reported immediately. If you encounter any issues with your delivery or product simply let us know by sending us a quick email at: info@loftdesigncompany.caand someone will promptly assist you.

product warranty & Replacement Parts

Returns, Refunds & Cancellations

No Hassle Returns & Buyers Remorse:

We accept no-hassle returns  within 30 days of delivery. If for whatever reason you are not completely satisfied please contact us. Furniture items must be unused and unassembled in original packaging. Customer is responsible for return shipping charges. For returns please contact us at: info@loftdesigncompany.ca

Returns, refunds & Cancellations Policy

FAQ - frequently asked questions



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★ Reviews★

Let customers speak for us

178 reviews
79%
(140)
19%
(33)
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Very cute tv unit

I search so long to find a cute white tv unit for my living room and I am so happy I found Loft Design. I am in love with my unit and the service was very good! It took me a long time to assembling but the instructions are very clear.

Samso TV stand graphite grey

Just received our 2 Samso TV stands in graphite grey. We bought two to fill a very large new media space. They fit the room to a “T” and compliment the over all decor. The staff at LOFT design so professional and pleasant to deal with. I would recommend this company and their products. Will have to check out the lighting option as well. I think it would look really nice. Great company.

Excellent Client Service

Excellent client service from start to end! Love the stand and lights adds a touch of elegance!

Elegance and quality

Such a wonderful unit. After checking various furniture providers, I found the website of Loft Design by chance and from the first check my purchase decision was made. What was delivered is what what was promised, simply an elegant solid TV unit, very modern, and such a stylish design that could fit easily in any living room. If I could give more than 5 stars I would. Customer service is excellent, with follow-ups from both Julia and Peter, and easy delivery from FedEx. Assembly is easy if you follow the instruction. I hope Loft Design will expand soon enough to see other sorts of furniture.

Great look. Well manufactured.

LOFT staff were very helpful fulfilling the order well before Christmas. Thanks Peter. The TV stand was well packaged. No marks or damage. I was particularly impressed with the precision of fit which made assembly easy. Take a little extra time and all goes well. It was easily accomplished as a one person job. The only suggestion is to have both a long and short Philips screw driver.