What if I don't like the product I ordered when it arrives?
We're sure you will like it, but if not, you can return it to us within 30 days of delivery for a full refund (less return or collection costs set out below) once the product has been returned to us. Simply contact us within 30 days of receiving your product(s) and we will assist you with your return.
Please note: You will need to disassemble your product and repackage it, in order to return or for our delivery partners to collect your item.
What if the item is damaged when it arrives or you are sent the wrong item?
Our quality team checkS your furniture to make sure it's up to our standards before we dispatch it to you, so damage is rare. It’s also very important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that it appeared to be in good condition when you received it. If you’re not happy with the goods when you inspect them, let our delivery partner know or note this on the form and contact us.
What if something is missing or I need replacement Parts?
We will ship you any missing or replacement parts completely free of charge. If something is missing or you require any replacement parts please contact us. We will ensure you have all necessary pieces required.