RETURNS, REFUNDS & CANCELLATIONS

Standard Policy:

No-hassle returns accepted within 30 days of delivery. We accept returns of unused/unopened product up to 30 days from delivery, no questions asked. Easy return policy exists on all LOFT products in case you're not happy with anything. If you experience buyer’s remorse or change your mind, simply contact us and we will assist you with returning your item.

RETURNS & REFUNDS

·       In the event you change your mind, experience buyer’s remorse you must contact us within 30 days of delivery.

·       Please contact info@loftdesigncompany.cafor LOFT Design Company return warehouse address.

·       Furniture items must be unused and unassembled in original packaging

·       Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a full refund less shipping fees (if applicable). The customer is responsible for return shipping fee’s.

·       A $25 re-stocking fee applies for all furniture returns.

·       All items will be inspected upon return.

CANCELLATION

Can I cancel an order if I change my mind?

Yes, cancellations which have not yet shipped are subject to a FULL refund. If you have a change of heart, you can cancel at any time. Simply contact us and we'll cancel your order and provide you with a full refund.

Cancellations made after dispatch are subject to a $25 re-stocking fee for furniture items.

If you have any questions, concerns or an issue with a recent purchase please contact our customer support who will promptly assist you at:

info@loftdesigncompany.ca 



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★ Reviews★

Let customers speak for us

178 reviews
79%
(140)
19%
(33)
2%
(4)
1%
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Very cute tv unit

I search so long to find a cute white tv unit for my living room and I am so happy I found Loft Design. I am in love with my unit and the service was very good! It took me a long time to assembling but the instructions are very clear.

Samso TV stand graphite grey

Just received our 2 Samso TV stands in graphite grey. We bought two to fill a very large new media space. They fit the room to a “T” and compliment the over all decor. The staff at LOFT design so professional and pleasant to deal with. I would recommend this company and their products. Will have to check out the lighting option as well. I think it would look really nice. Great company.

Excellent Client Service

Excellent client service from start to end! Love the stand and lights adds a touch of elegance!

Elegance and quality

Such a wonderful unit. After checking various furniture providers, I found the website of Loft Design by chance and from the first check my purchase decision was made. What was delivered is what what was promised, simply an elegant solid TV unit, very modern, and such a stylish design that could fit easily in any living room. If I could give more than 5 stars I would. Customer service is excellent, with follow-ups from both Julia and Peter, and easy delivery from FedEx. Assembly is easy if you follow the instruction. I hope Loft Design will expand soon enough to see other sorts of furniture.

Great look. Well manufactured.

LOFT staff were very helpful fulfilling the order well before Christmas. Thanks Peter. The TV stand was well packaged. No marks or damage. I was particularly impressed with the precision of fit which made assembly easy. Take a little extra time and all goes well. It was easily accomplished as a one person job. The only suggestion is to have both a long and short Philips screw driver.