warranty

1 Year Full Warranty Coverage

The LOFT Design Company manufacturer's warranty covers defects in materials and workmanship and all components for one year from the date of delivery. 

Any and all replacement parts covered under warranty will be provided to you at no cost. This includes both shipping and any parts required.

If you're experiencing a warranty issue, please get in touch with our team. We will work to address the issue and ensure that the product is good as new, we're here to help. This may involve shipping your replacement parts, organizing repair, or a completely new replacement unit, if required.

The warranty does not cover normal wear and tear. Examples include: wear and tear such as; coating wear, scratches, damage incurred during assembly, structural damage from post-assembly transport or rebuilding of cabinet etc. If you open your box and find damage not initially detected when signed for please contact us. 

LOFT is not responsible for damage resulting from incorrect assembly. However we want to ensure you are happy with your purchase. If you encounter any questions or concerns please do let us know, we’re here to help.

If you have a warranty issue or concern please contact us at: info@loftdesigncompany.ca  or call: 1.800.997.1680

Replacement Parts

Replacement Parts:

We will replace any missing, or malfunctioning parts at no cost to you,immediately. If you encounter any issues with your delivery or product simply let us know by sending us a quick email at: info@loftdesigncompany.ca and someone will promptly assist you.

Reporting Damaged Shipment:

Please ensure all deliveries are checked and inspected within 14 days of receipt for any damage. Shipping damage should be reported immediately. If you encounter any issues with your delivery or product simply let us know by sending us a quick email with your Order #, to: info@loftdesigncompany.caand someone will promptly assist you.


Get in touch

Leave a message

If you have a warranty issue or concern please contact us and leave a message. Someone will promptly get back to you. We're here to help!


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★ Reviews★

Let customers speak for us

186 reviews
80%
(148)
18%
(33)
2%
(4)
1%
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Fantastic TV Stand

Very easy to assemble, great quality, just like the pictures, thanks Loft Design!

Samso Tv Stand

Looks great in our living room! Took 3 hours to assemble. We love the look and design! Highly recommend! Great customer service :)

Samso TV Stand - White for TVs up to 75"

Beautiful Modern Unit

We absolutely love our Loft Design unit. It is the perfect piece in our home and fits in beautifully with our Scandinavian decor. The customer service was incredible! Would highly recommend.

Nice looking TV stand

like the other reviews have said it's a bit of a hassle putting it together, but once that's done it's nice